Page 22 - Envision-09-10-2021

KEEP Contact Lens Patients
COMING BACK

Making Contact

By Shirley Ha, BSc. (Hons), OD, FCOVD

atience, teaching skill and encouragement are the keys to creating
successful contact lens wearers and devoted patients. If you can surpass
your patients’ expectations by making their maintenance program and
ongoing contact lens purchases as easy as possible, you’ll ensure that
Pyour patients experience success with their lenses and keep coming
back for more.
One of the main reasons why patients • Encourage compliance with care and
stops wearing contact lenses is discomfort. handling techniques
To avoid losing a patient for this reason, • Review any instructions which are
it’s essential to communicate clearly, giving the patient difficulty
providing instructions and diligent • Answer any additional questions
follow-up. Communication equals the patient may have
connection and relationship building.
Go the extra mile and follow-up with a • Reinforce the importance of follow-up
phone call two or three days after you’ve visits
dispensed the lenses. There are five goals • Remind the patient to bring their care
for this conversation: kit and lens case to their first follow-up
visit so that you can review their lens
handling and care

20 / SEPTEMBER - OCTOBER 2021 / www.ENVISIONMAGAZINE.ca /